Support

Email is the way to reach us for anything about your account, billing, the data, the API or the AI assistant connector:

support@gexstream.com

We answer every message by email. Replies come from the same address, so add it to your contacts if your mail filters are strict.

• The email address on your GEXStream account.
• What you were doing: the page or chart, the ticker, and the time in US Eastern.
• For API or connector questions: the endpoint or tool you called and the response you received. Never send your API key; we do not need it to help.
• A screenshot, if the problem is something you can see.

• Product documentation: every metric, chart and screen, with definitions.
• API documentation: endpoints, fields, limits and authentication.
• AI assistants: connecting Claude or ChatGPT to your account, the five tools and what they return.

Sign-in, password reset and email preferences are in the account menu once you are signed in. Billing is handled by Stripe; the account menu opens the billing portal where you can change or cancel a plan and download invoices. If you cannot sign in, email us from the address on the account.

If you believe you have found a security problem, email support@gexstream.com with the details and give us time to fix it before sharing it elsewhere. Please do not test against other users' accounts.

Questions about reading the data are welcome in our Discord. Account and billing questions should still come by email, so they stay private.